Refund Policy
Effective date: 15 October 2026
This policy applies to every Premium subscription bought from Servicios-Fuente Moderna S.L. on theinstictdietbook.com. It has two parts: our voluntary 30-day money-back guarantee (Section 2) and your statutory rights (Section 4). The guarantee adds to your statutory rights and never limits them. Subscriptions are sold only on the website; nothing in this policy covers purchases made in the App Store, because we do not offer any.
1. Overview
If you are unhappy with Secure Clean, you can ask for your money back. In most cases the answer is yes, and the refund arrives within a few days. This page explains the conditions, the deadlines and the practical steps. It should be read together with the Subscription Terms.
2. 30-day money-back guarantee
Who qualifies. The guarantee covers the first subscription you buy on theinstictdietbook.com, once per customer. It applies to all plans: the 3-day trial, the weekly plan and the monthly plan.
Deadline. Ask within 30 days of the date of your first payment. The 30 days run from that payment even if the plan period itself was shorter, so a trial or weekly customer can still claim after the plan has ended.
Amount. We refund everything charged for that subscription during those 30 days, including a renewal that happened inside the period.
No conditions on usage. We do not ask how often you opened the app, how many files you cleaned or for screenshots as proof. One request from the purchase email is enough.
3. How to request a refund
Email contact@theinstictdietbook.com from the address you used at checkout, or tell us which address that was, and include the order reference if you have it. Without a reference, give the approximate date, plan and amount so we can find the payment. Do not send card numbers, security codes or passwords; we never need them. A refund request also cancels the subscription, so that no further charge is made.
4. Statutory rights
Right of withdrawal. As a consumer in the EU or EEA you may withdraw from the contract within 14 days of purchase without giving a reason. Because Premium is digital content delivered immediately, the payment page asks for your express consent to start right away and your acknowledgement that the withdrawal right is then lost. If you did not give that consent, or if we did not confirm it, the 14-day right remains and we refund in full.
Faulty service. If Premium does not work as described and we cannot fix it within a reasonable time, you may demand a price reduction or terminate the contract and receive a proportional refund, under Directive (EU) 2019/770 and the Spanish consumer code. These rights do not depend on the 30-day guarantee.
UK customers. Equivalent rights apply under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
5. Other refund requests
Requests outside the guarantee period and outside statutory rights, for example a forgotten cancellation that led to a renewal, are reviewed case by case. We normally refund a renewal charged within the last 14 days if the app was not used after the renewal date. Earlier charges are not refunded, but the subscription is cancelled with immediate effect.
6. Processing time
We answer refund requests by email. An approved refund is sent to the original payment method; banks usually show it within 3 to 10 working days. We cannot refund to a different card or in cash. The refund is made in the currency and amount of the original charge; exchange-rate differences applied by your bank are outside our control.
7. When a refund may be refused
We may refuse a refund if:
- the request falls outside the guarantee period and no statutory right applies;
- the same customer has already used the guarantee for an earlier subscription;
- the account was closed for fraud, chargeback abuse or a breach of the Terms of Use;
- a chargeback for the same charge is already open with your bank. In that case the bank's procedure decides the outcome.
If we refuse, we tell you why in writing. You can still complain to the consumer authorities of your country or use the EU online dispute resolution platform.
8. Changes to this policy
Changes apply to purchases made after the new effective date. The version in force at the time of your purchase applies to that purchase.
9. Contact
Servicios-Fuente Moderna S.L.
Pl. de Carlos Trías Bertrán, 4, 28020 Madrid, España
Email: contact@theinstictdietbook.com